Our Policies

1. General Terms and Conditions

1.1 Acceptance of Policies
By engaging with The Confidence Atelier ("Company," "we," "our," or "us"), the customer agrees to comply with these Policies & Procedures. These policies are subject to change without prior notice. Updated policies will be available in-store and on our website.

1.2 Service Scope
The Company provides Tailoring, Alterations, Custom Designs, and Repurposing services for clothing.

2. Service-Specific Terms

2.1 Tailoring & Alterations

2.2.1 Fittings and Measurements
Customers must provide accurate instructions during consultations. Any dissatisfaction resulting from customer-provided measurements or requests will not be grounds for a refund.

2.2.2 Turnaround Times

• Estimated turnaround times will be communicated at the time of drop-off. Rush services may incur additional charges.
• Delays caused by unforeseen circumstances will be communicated promptly.


2.2.3 Final Approvals
Customers are required to inspect and approve alterations at pickup. Adjustments after approval may incur additional charges.


2.2.4 Unclaimed Items
Any piece left unclaimed after 30 days may be subject to additional storage fees or disposal and will not be grounds for a refund.

3. Payment and Refund Policy

3.1 Payment Terms
Full payment is required at the time of service drop-off if the customer declines to leave a card on file.

3.2 Refund Policy

• Refunds are not available once services have been completed or are being processed.
• Reasonable adjustments or corrections will be made at no additional charge if reported within 48 (forty-eight) hours of pickup.


3.3 Unclaimed Items
Items left unclaimed beyond the stated timeframes (30 days) will be discarded without liability to the Company unless prior arrangements are made.

3.4 Card on File Requirement
All customers are required to keep a valid credit or debit card on file. This card will be used to pay for services rendered and any applicable fees. By providing a card on file, customers agree to its use for outstanding balances or unclaimed item fees, in accordance with our payment policies.

3.5 Quote Validity
Quotes issued for services are valid for 7 calendar days from the date of issuance unless otherwise stated in writing. After this period, prices and materials availability may change, and a new quote may be required.

4. Liability Limitations

4.1 Item Valuation
The Company's liability for lost or damaged items is limited to up to ten (7) times the service fee charged, provided the loss or damage is reported before leaving the premises. The depreciated value of the item is to be justified, if a refund is to be processed. Proof of negligence is necessary for all such claims.

4.2 No Warranty
The Company does not guarantee specific results for services due to the variability of materials and pre-existing conditions.

4.3 Force Majeure
The Company is not liable for delays or damages caused by events beyond its control, including but not limited to natural disasters, theft, or operational disruptions.

5. Customer Conduct

5.1 Behavior
Customers must treat staff with respect. The Company reserves the right to refuse service to anyone engaging in abusive or disruptive behavior. No trespassing on the premises is allowed.

5.2 Accuracy of Information
Customers must provide accurate contact and billing information. Incorrect information may result in delays or service cancellations.

6. Miscellaneous Provisions

6.1 Privacy Policy
Customer information is used solely for service delivery and communication purposes.

6.2 Governing Law
These policies are governed by the laws of the state of Florida.

6.3 Policy Amendments
The Company reserves the right to modify these policies at any time.

Effective Date: January 1, 2026.